FAQ

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We don't get asked many questions. But if we did, they're probably covered below. And if this section doesn't help, then just maybe you're the reason shampoo bottles have instructions.

So, what's with the name?

Like a tiny sun with an attitude problem: hot, bright, and impossible to ignore. A flash of energy that burns bright, judges quietly, and leaves everything else looking dim by comparison.

I feel like you avoided the question?

ok... a Carbon Arc was the drama queen of early film lighting. Two carbon sticks, a lot of electricity, and just like that, a blindingly bright light that could fry your retinas and expose early film-stocks. Slightly terrifying, entirely necessary, and ridiculously dramatic.

Oh, please tell me more?!

Well, Carbon Arc lamps required constant monitoring, like stocking a small campfire, housed inside a washing machine. This blinding role often fell upon trainee electricians, whom perched up beside the light like an attentive squirrel. In the days of casual workplace bullying, experienced electricians would sometimes scoop a handful of popcorn into the base of the light. As the heat built up and Marlon Brando took centre stage... well, we'll leave the rest to your imagination.

Why are your products made to order?

Dusty, moth riddled warehouses aren't our thing, so we make every item to order, as locally to you as possible. Working with manufacturers in the UK, EU, & the USA is better for the environment, and let's be honest, you feel special.

Doesn't that mean it takes longer to get my goods?

Yes, it does.

Is Carbon Arc really owned by film crew?

Yes, I'm afraid only film crew could be this bitter. But, think of us as Banksy's banished siblings, we'll stay in the shadows.

Can your gift wrap make a bad gift look good?

Absolutely. It’s basically the only thing in your life that reliably impresses.

Can I return something if I hate it?

Maybe. But really, the problem is you, not the sweatshirt. But seriously, if it's not right let us know and we'll fix it. Hold fire on that one-star review, and don't make any voodoo dolls. We've got you.

Should I sign up to your mailing list?

Let's be honest, we're pretty busy balancing 5am call-times & keeping Carbon Arc alight, so emails from us are rarer than rocking horse shit, but.. on occasion we may drop you a note about new releases or maybe even a discount code.